Refund Policy

Returns
You have 30 calendar days to return an item from the date you received it. Items should be stored in a cool shaded area, away from sun light until they are used or returned to us.  

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

We charge a RM50 fee to cover restocking, shipping material, labour, and transaction fees

If your return is approved, we will initiate a refund to your credit card or bank account. You will receive the refund within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

**Refunds are not applicable for purchases under the Basmicare™ program**

Contact Us
If you have any questions on how to return your item to us, contact us.